We serve you 24/7/365
…it’s a long shift, but you’re worth it.
Your problem is ours until it gets full resolution
Prompt response times are such a high priority that we track when our technicians move into action.
Highly trained and prepared, VIA techs find the issue as quickly as possible.
Want Peace of Mind?
Help Desk Support
- First-level technical support
- Quick access by phone or email
- Provide central tracking for issues
- Escalate issues to appropriate vendor if needed
- Liaison with vendors
- Manage problem resolution
- Gather additional information needed to troubleshoot issues
- Monitor incoming communications and provide quick response
- Staffed during regular business hours
- Remote support for end-users
- Second and third tier support
- Software installation and upgrades
- Software ‘push’ for remote installations
- Maintain radius user database
- Manage WIFI access
Find the Real Cause of Your Issue
Don’t wait until you’re desperate. Diagnosis of your system before a serious problem occurs will prevent unneeded downtime.
Let us drop by and briefly meet. Simply start by calling VIA.