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Help Desk and Desktop Support

What We Do


We serve you 24/7/365
…it’s a long shift, but you’re worth it.

Your problem is ours until it gets full resolution 

Prompt response times are such a high priority that we track when our technicians move into action. 

Highly trained and prepared, VIA techs find the issue as quickly as possible.  

 

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Customer Support tech with computer and headphones

Want Peace of Mind?

Help Desk Support
  • First-level technical support
  • Quick access by phone or email
  • Provide central tracking for issues
  • Escalate issues to appropriate vendor if needed
  • Liaison with vendors
  • Manage problem resolution
  • Gather additional information needed to troubleshoot issues
  • Monitor incoming communications and provide quick response
  • Staffed during regular business hours
Desktop Support
  • Remote support for end-users
  • Second and third tier support
  • Software installation and upgrades
  • Software ‘push’ for remote installations
  • Maintain radius user database
  • Manage WIFI access

Find the Real Cause of Your Issue

Don’t wait until you’re desperate. Diagnosis of your system before a serious problem occurs will prevent unneeded downtime.

Let us drop by and briefly meet. Simply start by calling VIA.