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Server Administration

Our “holistic approach” to IT Management is comprised of comprehensive services designed to keep your IT system running reliably. As such, we provide a critical bridge between all services to ensure your business systems run without interruption.

Server

  • Installation, maintenance and administration of hardware and operating systems including:
    • Monitoring disk space
    • CPU and memory utilization.
  • 24/7/365 monitoring of hardware availability, warnings and errors in the system, application, security, DNS and replication logs.
  • Troubleshoot problems identified through monitoring and resolve related issues
  • Respond to network or system outages as quickly as possible.
  • Maintain virus pattern and engine updates.

Messaging, Email & Communications

  • Manage mailbox policies.
  • Integrate Microsoft Exchange with Active Directory.
  • Support users requiring multiple email aliases.
  • Configuring Outlook on user workstations.
  • Respond to system issues and resolve detected faults as they arise.
  • Perform routine Exchange administration.

Workstation Management

  • Installation, maintenance and administration of hardware and operating systems including updates and patches. 
  • Monitor Microsoft updates. 
  • Bundle non-critical updates into a single load, involving less disruption to operations. 
  • Load critical updates to the entire network infrastructure.
  • Verify uninterruptible power supply (UPS) units are configured and working properly.

Virus Defense

  • Maintain current anti-virus software.
  • Manage installation, updates and inventory.
  • Respond accordingly to virus incidents.

Backup

  • Daily backup of servers will utilize the existing backup system. If the current backup system is inadequate or fails to meet the requirements, VIA will recommend an alternate solution.
  • VIA will follow the recommended guidelines of the existing backup system.

Our Server Administration services also include:

  • Operating system patches as needed
  • Shutdown and restart the server when power outages are planned
  • Maintain system security
  • Manage hardware / drive replacement / formatting
  • Manage backup servers
  • Stop defunct processes
  • Monitor processor usage, disk usage, and disk space
  • Monitor and delete expired processes
  • Monitor system error and usage logs
  • Manage and monitor cron entries
  • Run cleanup scripts
  • Help Desk support