Help Desk and Desktop Support

Around-the-clock, at VIA, we’re always available and ready to support you in solving challenges and being your best.

Help Desk Support
  • First-level technical support
  • Quick access by phone or email
  • Provide central tracking for issues
  • Escalate issues to appropriate vendor if needed
  • Liaison with vendors
  • Manage problem resolution
  • Gather additional information needed to troubleshoot issues
  • Monitor incoming communications and provide quick response
  • Staffed during regular business hours
Desktop Support
  • Remote support for end-users
  • Second and third-tier support
  • Software installation and upgrades
  • Software ‘push’ for remote installations
  • Maintain radius user database
  • Manage WIFI access